Returns & Refund

**Returns & Refund Policy**

Effective Date: 28-08-2023

Thank you for choosing FutureStoreBD. We strive to provide you with the best shopping experience possible. However, we understand that there might be instances where you need to return a product or request a refund. This Returns & Refund Policy outlines our procedures for returns and refunds to ensure a smooth process for both you and us.

**Returns**

If you’re not satisfied with your purchase, you may be eligible to return the item within [number] days of receiving it. To initiate a return, please follow these steps:

1. Contact our Customer Support team at [customer support email] to request a return authorization. Please provide your order number, the item(s) you wish to return, and a brief description of the reason for the return.

2. Our Customer Support team will provide you with a return authorization and instructions on how to package and ship the item(s) back to us.

3. Pack the item securely, ensuring it is in its original packaging and includes all accessories and documentation.

4. Ship the item to the address provided by our Customer Support team. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

5. Once we receive the returned item and verify its condition, we will process the return and notify you via email.

**Refunds**

Upon approval of your return, we will process your refund according to the original payment method. Please note the following:

1. The refund amount will exclude any shipping fees unless the return is due to a manufacturing defect or an error on our part.

2. Refunds may take [number] business days to reflect in your account, depending on your financial institution.

3. If the returned item is not in its original condition, damaged, or missing parts, we reserve the right to deduct a restocking fee from the refund amount.

**Exchanges**

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the returns process outlined above, and then place a new order for the desired item.

**Damaged or Defective Items**

If you receive a damaged or defective item, please contact our Customer Support team within [number] days of receiving the product. We will provide instructions for returning the item, and upon verification, we will offer a replacement or a full refund, including any applicable shipping fees.

**Contact Us**

If you have any questions or concerns about our Returns & Refund Policy, please contact our Customer Support team at support@futurestorebd.com.

We appreciate your business and are committed to ensuring your satisfaction with every purchase from FutureStoreBD.

Thank you for shopping with us.

Ashik Islam
Founder, FutureStoreBD

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